Customer Support Heroes

Customer Support

Heroes!

Need a customer support team?

We hire, train, and scale it.

Traditional hiring

Slow recruiting for frontline support roles

Coverage gaps during nights, weekends, and surges

High overhead tied to training and turnover

Customer Support Heroes

Launch a trained support team in weeks

Scale chat, email, and phone coverage on demand

Improve CSAT with consistent QA and coaching

What we do

We are an outsourcing firm specializing in connecting our clients with highly skilled and cost-effective customer support professionals. We offer expertise in the following roles:

Customer Support Specialist

Handle inbound tickets across email, chat, and phone
Resolve issues with empathy and clear updates
Tag and prioritize requests for reporting

Technical Support Specialist

Troubleshoot product issues and reproduce bugs
Guide customers through fixes and workarounds
Partner with engineering on escalations

Support Team Lead

Manage daily coverage and queue health
Coach agents and run calibration sessions
Own SLA performance and escalations

Quality & Training Specialist

Design onboarding and ongoing training plans
Audit tickets for tone and accuracy
Maintain playbooks and SOPs

Knowledge Base Manager

Write and update help-center content
Create macros and response templates
Analyze gaps and deflect tickets

Support Operations Analyst

Track CSAT, FRT, and resolution metrics
Optimize workflows and automations
Forecast staffing needs for peak periods

How it works

Tell us what position you are looking for

We find the best professionals for the position

We sign a service agreement

You pick the candidate(s) which best fit your company

The work gets started!

Customer Support

Heroes LLC

We help businesses delight customers by connecting them with skilled, cost-effective support professionals. Our tailored staffing solutions cover every stage of the customer journey.

email:

hello@customer-support-heroes.com

phone:

+1 (332) 333‑1195